PulseOne – Refund Policy

Last Updated: September 2026

Thank you for using PulseOne.

PulseOne is a digital GP queue and patient management software platform provided to medical centres and healthcare organisations on a monthly subscription basis.

Patients are not charged by PulseOne for using the patient-facing features of the platform.

1. Monthly Subscription Fees

Medical centres using PulseOne are charged a monthly subscription fee based on the selected service plan or agreement.

The applicable subscription fee will be clearly communicated to the medical centre before the subscription is activated.

2. Refund Eligibility

A refund may be considered in circumstances where:

• A medical centre has been charged more than once for the same subscription period;
• An incorrect subscription amount has been charged;
• Payment has been successfully processed but PulseOne has been unable to provide the subscribed service;
• A technical or billing error has resulted in an incorrect charge; or
• PulseOne determines, at its reasonable discretion, that a refund is appropriate.

Refund requests should be submitted within 7 days of the relevant payment.

3. Non-Refundable Payments

Unless otherwise required by applicable law, monthly subscription fees are generally non-refundable once the relevant subscription period has commenced.

Refunds will generally not be provided where:

• The medical centre changes its mind after the subscription period has commenced;
• The medical centre has used PulseOne during the relevant subscription period;
• The medical centre chooses not to use the software despite having active access to it;
• Access has been suspended due to a serious breach of PulseOne's Terms and Conditions; or
• The payment relates to a subscription period that has already been completed.

4. Subscription Cancellation

A medical centre may request cancellation of its PulseOne subscription.

Cancellation will prevent future subscription charges once the cancellation becomes effective.

Cancellation does not automatically entitle the medical centre to a refund for a subscription period that has already commenced.

Unless otherwise agreed, access to PulseOne may continue until the end of the current paid subscription period.

5. Duplicate or Incorrect Charges

If a medical centre believes it has been charged incorrectly, it should contact PulseOne and provide the following information:

• Medical centre name;
• Contact person's name;
• Registered email address;
• Transaction reference;
• Date of payment;
• Amount paid; and
• A brief description of the billing issue.

For security purposes, please do not provide complete credit or debit card numbers or confidential banking credentials.

6. Refund Method

Approved refunds will generally be returned to the original payment method used for the transaction.

Payments may be processed through PayHere or another authorised payment service provider.

Additional processing time may be required by the relevant payment provider, bank or card issuer after a refund has been initiated.

7. Processing Time

We aim to review eligible refund requests within 7 business days after receiving all information required to assess the request.

8. Contact Us

For billing, subscription, cancellation or refund enquiries, please contact:

PulseOne Operated by: WICKYS PRODUCTS (PVT) LTD Email: admin@pulseone.com.lk Phone:  Address: 275/40 GREEN CRESCENT GODAGAMA, MATARA, SRI LANKA