PulseOne – Terms and Conditions

Last Updated: September 2026

Welcome to PulseOne.

These Terms and Conditions govern access to and use of the PulseOne website, software platform and related services.

PulseOne provides GP queue, appointment and patient management software to medical centres and healthcare organisations.

Medical centres pay a monthly subscription fee for access to PulseOne.

Patients are not charged by PulseOne for using the patient-facing features of the platform.

1. About PulseOne

PulseOne provides digital tools that may include:

• Patient registration;
• Appointment management;
• Queue management;
• Digital token management;
• Patient account management;
• Doctor and staff management;
• Appointment notifications;
• Queue notifications;
• Medical centre administration; and
• Related healthcare administration functionality.

PulseOne is a software platform and does not provide medical diagnosis, treatment or professional medical advice.

2. Medical Centre Subscription

Medical centres using PulseOne may be required to pay a monthly subscription fee.

The applicable:

• Subscription price;
• Included features;
• Billing period; and
• Any additional agreed conditions

will be communicated to the medical centre before the paid subscription is activated.

Unless otherwise agreed, subscription fees are charged monthly.

3. Payments

Subscription payments may be processed through third-party payment providers such as PayHere.

The medical centre is responsible for:

• Providing valid and accurate payment information;
• Paying the applicable subscription fee;
• Ensuring billing information remains current; and
• Reviewing the subscription amount before completing payment.

Patients are not required to make payments to PulseOne for accessing patient-facing features of the software.

4. Subscription Cancellation

Medical centres may request cancellation of their PulseOne subscription.

Cancellation will normally prevent future charges once the cancellation becomes effective.

Unless otherwise agreed, cancellation does not automatically result in a refund for a subscription period that has already commenced.

Refunds are governed by the PulseOne Refund Policy.

5. User Accounts

Medical centre staff and patients may be required to create or use accounts to access certain PulseOne features.

Users agree to:

• Provide accurate information;
• Keep account information reasonably up to date;
• Maintain the confidentiality of login credentials;
• Prevent unauthorised persons from accessing their accounts; and
• Notify PulseOne or the relevant medical centre if unauthorised access is suspected.

6. Medical Centre Responsibilities

Medical centres using PulseOne are responsible for:

• Managing authorised staff access;
• Maintaining accurate medical centre information;
• Maintaining appropriate patient information;
• Managing doctor schedules;
• Managing appointment availability;
• Managing queues;
• Providing healthcare services;
• Complying with applicable healthcare and legal requirements; and
• Using PulseOne appropriately and responsibly.

7. Patient Use

Patients may use PulseOne to perform functions such as:

• Creating or accessing an account;
• Making or viewing appointments;
• Receiving a queue or token number;
• Viewing queue information;
• Receiving notifications; and
• Managing certain account information.

Patients do not pay PulseOne a subscription or usage fee.

8. Appointments and Queue Information

Appointments, queue positions, token numbers and estimated waiting information are provided to assist medical centres and patients.

PulseOne cannot guarantee:

• An exact consultation time;
• That delays will not occur;
• That queue positions will remain unchanged;
• That a particular doctor will always be available; or
• That an appointment will proceed exactly as scheduled.

Medical centres may experience emergencies, delays, changes in doctor availability or other circumstances that affect appointments and queues.

9. Healthcare Provider Responsibility

Doctors, clinics and medical centres remain responsible for:

• Medical treatment;
• Clinical decisions;
• Diagnosis;
• Patient care;
• Doctor availability;
• Appointment schedules;
• Clinical information; and
• Healthcare services provided to patients.

PulseOne provides supporting technology and does not itself provide healthcare or medical services.

10. Acceptable Use

Users must not use PulseOne to:

• Violate applicable law;
• Commit or attempt fraud;
• Provide deliberately false or misleading information;
• Access another person's information without authority;
• Interfere with PulseOne's systems or services;
• Introduce malware or malicious code;
• Circumvent security controls;
• Attempt unauthorised access to accounts, servers or databases;
• Scrape or extract information without permission; or
• Use the platform in a manner that may harm PulseOne, healthcare providers or other users.

11. Service Availability

PulseOne aims to provide a reliable service but cannot guarantee uninterrupted or error-free availability.

The platform may occasionally be unavailable due to:

• Maintenance;
• Software updates;
• Internet outages;
• Hosting or infrastructure issues;
• Third-party service failures;
• Security incidents; or
• Circumstances beyond our reasonable control.

We will take reasonable steps to restore affected services as soon as practicable.

12. Notifications

PulseOne may send notifications using:

• SMS;
• Email;
• Browser notifications;
• Push notifications; or
• In-app notifications.

Notification delivery may depend on third-party service providers, mobile networks, internet connectivity and device settings.

13. Intellectual Property

Unless otherwise stated, PulseOne and its related:

• Software;
• Source code;
• Branding;
• Logos;
• Designs;
• User interface;
• Text;
• Graphics; and
• Other proprietary materials

are owned by or licensed to PulseOne.

These materials may not be copied, reproduced, sold, modified, distributed or commercially exploited without appropriate permission, except where permitted by applicable law.

14. Third-Party Services

PulseOne may rely on third-party services including:

• Payment gateways;
• Cloud infrastructure;
• Hosting providers;
• Database providers;
• SMS providers;
• Email providers;
• Notification services; and
• Other technology providers.

PulseOne is not responsible for interruptions or failures caused solely by independent third-party services outside our reasonable control.

15. Limitation of Liability

To the maximum extent permitted by applicable law, PulseOne will not be liable for indirect, incidental, special or consequential losses arising from the use of, or inability to use, the platform.

PulseOne is not responsible for:

• Medical diagnoses;
• Treatment decisions;
• Clinical outcomes;
• Actions or omissions of healthcare providers;
• Medical centre delays;
• Changes to doctor schedules;
• Incorrect information provided by users or medical centres;
• Failures caused by third-party services; or
• Circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded.

16. Account Suspension or Termination

PulseOne may suspend or terminate access where reasonably necessary, including where:

• Subscription payments remain unpaid;
• These Terms are seriously or repeatedly breached;
• Fraudulent activity is suspected;
• Platform security is threatened;
• The platform is being misused; or
• Suspension or termination is required by law.

17. Privacy

Our handling of personal information is described in the PulseOne Privacy Policy.

Medical centres using PulseOne are also responsible for handling patient information appropriately within their own organisation and in accordance with applicable requirements.

18. Changes to These Terms

PulseOne may update these Terms from time to time to reflect changes to the software, services, business practices or applicable requirements.

The latest version will be displayed on the PulseOne website together with the applicable last-updated date.

19. Governing Law

These Terms and Conditions are governed by the applicable laws of Sri Lanka, unless otherwise required by law or separately agreed in writing.

20. Contact Us

For questions regarding PulseOne or these Terms and Conditions, please contact:

PulseOne Operated by: WICKYS PRODUCTS (PVT) LTD Email: admin@pulseone.com.lk Phone:  Address: 275/40 GREEN CRESCENT GODAGAMA, MATARA, SRI LANKA